Comments on: Customer Service via Twitter

By: ginevra - TypePad Community Manager

ginevra - TypePad Community Manager — Tue, 09 Jun 2009 18:28:46 +0000

thanks so much for the write-up! I’m glad that we’re a part of keeping customer service ahead of the game these days. Comcast and Zappo’s do a great job with their social media strategy.

One that I find interesting is how local businesses can use Twitter too. I follow some small restaurants and shops here in the Bay Area to stay updated on menus/special events/classes, and it’s a great way to sort of pollinate a brand without being overly sales-y.

Again - glad we could help, and give a shout if there’s ever anything else I can do.

By: Ronda

Ronda — Wed, 10 Jun 2009 15:35:02 +0000

Help, I’m Twitter-challenged!! I have an exciting new interior design business and think it would be a great tool. Any advise as to getting started? Thanks!

By: Tiana

Tiana — Sat, 27 Jun 2009 19:25:48 +0000

I did not realize businesses like Comcast used Twitter.
I thought that it was more for social networking between friends and family.

Thanks.for the article!